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(12.06.110-en) Troubleshooting: UMS Console Logon Fails

Owned by Emese Pogany
Dec 11, 2024
1 min read

Symptom

When you try to log on to the console you get the error message Unable to load tree.

More recent UMS versions show the following error message:

Error Message

Problem

Problems with the connection between the UMS console and the UMS server may be caused by a difference in software versions, e.g. if the UMS server was updated but the console still uses an old version.

Solution

Check the version status:

  1. Check the version of the console by selecting Help > Info from the UMS console menu.

  2. Check the version of the server by selecting Help > Info from the UMS administrator menu.

  3. If necessary, update the UMS console to the same version as the server or newer.