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(12.04.120) Troubleshooting: Licensing with Smartcard Fails

Owned by Harald Saller
Jul 23, 2024
1 min read

Symptom

You cannot create licenses from smartcard in IGEL UMS (License Management) although valid licenses are stored on the SIM / smartcard and the smartcard reader's driver is installed to your system.

The smardcard reader shows a problem in the Windows Hardware Manager [!].

Problem

Another smartcard reader (eg. built-in cardreader) overrides the access.

Solution

Deactivate or deinstall all other smartcard readers in the Windows Hardware Manager.