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Save Device Files for Support in the IGEL UMS

Owned by Christina Loher (Deactivated)
Last updated: Jun 24, 2024 by Emese Pogany
1 min read

You can use the IGEL Universal Management Suite (UMS) for collecting log files from a device. These log files will be zipped, so you can easily send them to the IGEL support team. The exact behavior is dependent on the device's firmware version.

Menu path: Menu bar > Help > Save device files for support

Saving the Log Files of a Device

  1. Go to Help > Save device files for support.
    A wizard appears. In the screen Select Devices, the devices section of the structure tree is shown.

  2. Select the device whose log files you want to save and click Next.
    The screen Select a target directory for the zipped files is shown.

  3. Select a target directory and click Next.
    The log files are collected from the device and zipped. The file path is shown.

  4. Click Finish.

For the detailed instruction with screenshots, see How to Start with IGEL > Debugging / How to Collect and Send Device Log Files to IGEL Support.

Log Files Collected from IGEL OS 11 Devices

The following log files are collected from the device by default:

  • /config/Xserver/card0

  • /config/Xserver/monitor-info

  • /config/Xserver/xorg.conf-0

  • /config/sound/card0

  • /config/sound/default_card_name

  • /var/log/Xorg.0.log

  • /wfs/group.ini

  • /wfs/setup.ini

  • dhclient lease files

You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer.

Log Files Collected from IGEL OS 12 Devices

The following log files are collected from the device by default:

  • /config/Xserver/card0

  • /config/Xserver/monitor-info

  • /config/Xserver/xorg.conf-0

  • /var/log/Xorg.0.log

  • /var/log/auth.log

  • /var/log/daemon.log

  • /var/log/igfmount.log

  • /var/log/kern.log

  • /var/log/syslog

  • /var/log/tcsetup.log

  • /wfs/user/setup-assistant.log

You can add more log files locally on the device through IGEL Setup or through the UMS Web App under Accessories > System Log Viewer. For further information, see IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer.