Troubleshooting: Licensing with Smartcard Fails
- Christina Loher (Deactivated)
- Emese Pogany
Owned by Christina Loher (Deactivated)
Symptom
You cannot create licenses from smartcard in IGEL UMS (License Management) although valid licenses are stored on the SIM / smartcard and the smartcard reader's driver is installed to your system.
The smardcard reader shows a problem in the Windows Hardware Manager [!].
Problem
Another smartcard reader (eg. built-in cardreader) overrides the access.
Solution
Deactivate or deinstall all other smartcard readers in the Windows Hardware Manager.