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(12.05.100-en) External VNC Viewer

Owned by Emese Pogany
Aug 30, 2024
1 min read

Limitations for Special Characters

Some special characters might not be transmitted through the VNC connection. The processing of special characters depends on the following factors:

  • Keyboard layout configured on the VNC client and on the VNC server

  • VNC viewer in use: An external viewer and the internal viewer behave differently. 

  • Firmware version of the endpoint device

  • UMS user interface: The UMS Console and the UMS Web App have different VNC viewers.

You can specify an external VNC Viewer program from another provider in the UMS Console:

→ Click on Misc > Settings > Remote Access.

To pass on the IP address of the device to an external application, add the parameters and in External VNC Viewer.

Examples:

  • TightVNC: "C:\Program Files\TightVNC\tvnviewer.exe" <hostname>:<port>

  • UltraVNC: "C:\Program Files\uvnc\UltraVNC\vncviewer.exe" -connect <hostname>:<port>

  • RealVNC: "C:\Program Files\RealVNC\VNC Viewer\vncviewer.exe" <hostname>:<port>

  • TigerVNC: "C:\Program Files\TigerVNC\vncviewer.exe" <hostname>:<port>

Place the program path in double quotation marks as shown above to ensure that the call-up works even if there are spaces in the path.

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