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Symptom

When updating the High Availability (HA) installation, an error message appears saying that not all applications could be closed before the update. A retry does not solve the problem.Image Removed

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Environment

  • UMS HA installation

Problem

The load balancer does not stop and stays in the "Stopping" mode:Image Removed

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Solution

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Stop the load balancer manually and proceed with the update. For information regarding stopping the HA services, see IGEL UMS HA Services and Processes