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Info

If you have changed the standard port 30001 in the UMS Administrator, open the firewall accordingly for this port. For more details on ports, see (12.04.120) IGEL UMS Communication Ports.

  1. Make sure no other firewall within the network is blocking ports 30001 and 30005.

  2. Try to import the device again.

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→ Reset the device to factory defaults and try to register the device again. For how to reset the IGEL OS device to factory defaults, see IGEL OS Reference Manual > Boot Procedure > Boot Menu > Reset to Factory Defaults /wiki/spaces/ENLITEOSP/pages/127849246.

Solving the Database Problem

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Info

For "pinging" the UMS Server on a device with IGEL OS, you can use the built-in network tools (see IGEL OS Base System > Configuration of IGEL OS 12 Device Settings > Accessories > Network Tools (12.04-en) Network Settings in the IGEL UMS Web App and, for OS 11, IGEL OS > IGEL OS Reference Manual > Accessories > Network Tools/wiki/spaces/ENLITEOSP/pages/127843196).

Checking Time and Date

→ Check if the time and date are set correctly on the device and on the UMS Server.

Tip

Tip

If you have problems with device registration in the UMS, it is generally recommended to check

  • if the registration directly from the endpoint device functions, see UMS Registering /wiki/spaces/ENLITEOSP/pages/127717330 . If not, it is usually a sign of some network problems.

  • if there is another UMS on the network, and the DHCP and/or DNS server configuration points to the "wrong" UMS. 

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