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For the detailed instruction with screenshots, see /wiki/spaces/HTSWICPB/pages/86868290 How to Start with IGEL > Debugging / How to Collect and Send Device Log Files to IGEL Support.
Log Files Collected from IGEL OS 11 Devices
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You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see (12.4-en) IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer and /wiki/spaces/ENLITEOSP/pages/73697076.
Log Files Collected from IGEL OS 12 Devices
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You can add more log files locally on the device through IGEL Setup or through the UMS Web App under Accessories > System Log Viewer. For further information, see /wiki/spaces/ENLITEOSP/pages/73572526see IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer.